I am really, really pissed off with my PS2 - Page 3

The Germanator · 09-24-2003, 05:56 PM

Quote:

Originally Posted by CrOnO_LiNk

Wait The Germanator. I sent my PS2 in 2 days ago. I hope it's free. This is how it goes if you want a repair or a new PS2 for free from Sony.

Do this...

1-800-345-7669

This is the number you need to call if you get DREs. Sony will fix it for free even without a warranty.

They will not fix it if you have installed a mod-chip. If you installed a one, just forget about getting this repair.

They will still fix it if you took the warranty sticker off. The warranty sticker isn’t actually important to this repair since it only voids the warranty when there is a warranty. Since most of the people taking advantage of this haven’t had a valid warranty in years it doesn’t much matter. But just to be safe, don’t mention anything about doing that or opening it up or anything when you talk to them. Also, if Sony repaired your PS2 in the past, but the DREs came back, don’t worry. They’ll still do this for free; they may even replace it with a new one. And don’t worry if you’re under 18 or anything, Sony doesn’t care what age you are. All that’s needed for this repair is a DRE infected PS2.

When you call up you need to talk to a real person. This is the Sony hotline, so there are a million recordings. Just listen for the option to talk to a Customer Service Representative and select that.

While talking to them, make sure you specifically mention that you’re getting Disc Read Errors. Those are the magic words; you won’t get very far without saying “Disc Read Error.” After this they will ask you some questions such as if you’ve used any devices such as a GameShark, answer no. They will also ask you if you’ve used a cleaning device on the game disc, the answer to this is also no. They ask a few more questions, but those are the two important ones.

Once you get the go-ahead for the free repair simply follow the instructions they give you. They’ll ask you if you want to write down the information or have them email it to you. I suggest having them email it to you since it’ll have the number that gets you the free repair already written at the top and it has all the blank spaces for you to fill in the necessary information so you won’t forget to put down anything.

The repair is free, but you will have to pay for shipping it to Sony. However, they pay for shipping on the way back. It can vary depending on what shipping company you choose, but with insurance it nearly always costs less than $10. Make sure you get insurance when shipping it, you wouldn’t want to lose your PS2 just so you can save a few dollars on shipping.

Once you’ve sent it off you can check on the status of your repair by calling up the number, going into the PlayStation 2 section, and then selecting the option that lets you check on your repair status. You enter in your phone number and it tells you when it’s assigned to a technician and after they finish the repair it tells you when it was shipped back to you.

The repair time is always very short. It always takes less than three weeks, and in most cases takes less than half that time. In my previous DRE topics people were reporting getting their PS2s back within a week, and a few people even got theirs back in only 2-3 days! Sony is really repairing these things fast!

This number also works in Canada, and you can get the free repair there as well. As for outside the U.S. and Canada, you'll need to call your own local Sony number to find out. The number will be located in your PS2 instructions in the warranty section. You can also find it on the package of any PlayStation accessory manufactured by Sony.

If you’re considering using an FAQ to try and fix the problem yourself, I might think twice about that. I mean, would you rather risk trying to repair it yourself (I’ve talked to many people who broke their PS2s with those FAQs), or would you rather have it professionally repaired by Sony completely free of charge in just a week or two? The Sony repair is so fast, free, and easy; there’s really no comparing the two.

I hope this helps and I hope I get my PS2 back soon.

Wow! Thanks a lot...I've been trying to get to the "support page" online but it never works, so I'll try calling them up. Cool.

EDIT: I called the guy up and he was real nice, and actually he helped me solve the problem...I guess all I had to do was push the thing in a little, now it's working fine, but he says if it does ever break down in the future it'll be free anyway, so that's good new. Thanks again Crono-Link.

CrOnO_LiNk · 09-24-2003, 08:26 PM

Quote:

Originally Posted by The Germanator

Wow! Thanks a lot...I've been trying to get to the "support page" online but it never works, so I'll try calling them up. Cool.

EDIT: I called the guy up and he was real nice, and actually he helped me solve the problem...I guess all I had to do was push the thing in a little, now it's working fine, but he says if it does ever break down in the future it'll be free anyway, so that's good new. Thanks again Crono-Link.

No problem, anytime. I hope I get mine soon though.

Hero2 · 09-24-2003, 08:30 PM

I need to call mine in. well not mine my coisins ps2 went down the tube and I told them id fix it since i have no life

BigBoss · 10-09-2003, 11:57 AM

My ps2 would work after i used one of those cleaning cd's with the brushes on it but i now i use that and it still wont read any disc. Guess im gonna have to send mine in to.

Ace195 · 10-09-2003, 04:43 PM

I'm thinking of throwning mine out a window if it doesn't start working I'll have FFXI to tide me over until something better comes out

CrOnO_LiNk · 10-09-2003, 08:51 PM

Quote:

Originally Posted by Ace195

I'm thinking of throwning mine out a window if it doesn't start working I'll have FFXI to tide me over until something better comes out

I forgot to mention that I got mine back about 2 weeks ago... Heh.

Ace, call Sony and tell them what I posted up there. It's worth it, but if your PS2 is modded, then forget about it.

Dark Samurai · 10-10-2003, 09:06 PM

yea i remember having a PS2 and the first time i used it all the games were scratched and defective and it just broke down completly. after that i exchanged the PS2 for a Gamecube and i have not gotten a problem with it since. i still got the games for PS2 tho, i couldnt return them because they were too scratched. so want to but them ? cheap...

Dark Samurai · 10-10-2003, 09:06 PM

Hero2 · 10-10-2003, 09:10 PM

Quote:

Originally Posted by Dark-Samurai

yea i remember having a PS2 and the first time i used it all the games were scratched and defective and it just broke down completly. after that i exchanged the PS2 for a Gamecube and i have not gotten a problem with it since. i still got the games for PS2 tho, i couldnt return them because they were too scratched. so want to but them ? cheap...

if you got a ps2 when they first came out and rented games they probly had security stickers on the rented games and thoose start to rub up aginst the laser and start to scratch the games thats why i had to return mine the first(and only)time

pssst..theres and edit button on the bottom of what you post so you dont have to post twice when editing your old posts

Dark Samurai · 10-10-2003, 09:46 PM

hey thanks for the info

Gamer · 10-12-2003, 01:33 PM

Man, crono link, thats good info, i wish i knew that like a year ago, cause when my buddy's ps2 turned one, it also got DRE's and nothing worked, he paid 200$ for them to fix it. i was like holy sh*t! Otherwise, i havent had any problems with my systems (all 4 Nintendo systems and xbox.)

BigBoss · 10-13-2003, 04:31 PM

I called them up and they said they would send the information to my email but it still has not come. Did it take anyone who had done this awhile to recieve the email.

CrOnO_LiNk · 10-13-2003, 04:50 PM

Quote:

Originally Posted by BigBoss

I called them up and they said they would send the information to my email but it still has not come. Did it take anyone who had done this awhile to recieve the email.

Yes, the email will take 24-48 hours until you recieve it.

Also, did they say they will waive the fees?

BigBoss · 10-13-2003, 05:03 PM

Yeah they said they are gonna wave the fees, I just have to write down the number and put fee waved on the thing.

CrOnO_LiNk · 10-13-2003, 06:09 PM

Quote:

Originally Posted by BigBoss

Yeah they said they are gonna wave the fees, I just have to write down the number and put fee waved on the thing.

Ok, check your emal in 24-48 hours or maybe even less. I got my email after 15 hours, but Sony says the average time they send emails is around 24-48 hours, so good luck.