Help! Computer doesn't find CD-ROM

Canyarion · 02-27-2005, 11:22 AM

The CD burner of my girlfriend's PC doesn't work anymore. It used to work, but now it's like it's not there.

I took open the computer, but all the cables are connected.

I wonder if it's a software issue.
If a device breaks down, can it just disappear from your computer settings?? Sound very improbable to me.

I tried to add hardware, but doesn't find anything.

What can I do?

Thanks!

Jonbo298 · 02-27-2005, 11:42 AM

Does Windows not even see that its there? Sounds like windows just kind of forgot it existed. Have you tried unplugging/replugging the cables to the CD Burner just in case something got loose, somehow

Canyarion · 02-27-2005, 05:25 PM

Yeah I replugged both cables. No difference.

Perhaps I need drivers or something?

I really don't get it, I tried to add new hardware, but it didn't find anything!

Jonbo298 · 02-27-2005, 05:38 PM

Go into the Device Manager, look under DVD/CD-Rom Drives (click the plus sign) and does it see more then one CD/DVD Drive or not?

Canyarion · 02-27-2005, 06:05 PM

Device Maganer only shows her DVD-ROM player. That one doesn't have/show any problems.

Jonbo298 · 02-27-2005, 06:38 PM

Very strange. Another quick test is to go into the Bios and see if it shows 2 cd/dvd drives attached or just one.

Other then that, if it doesnt see it, IF possible, remove it and put it into your computer and then boot up and see if your computer notices the drive. If it does see it and it works perfect, maybe something is loose on her motherboard (I say cable to the CD/DVD Drive even though its been checked). If it doesnt see it, dead drive most likely