Well... I've had my PS2 for 2 years now, and not once has it screwed up on me. One of my friends who got a PS2 a few months after me, his PS2 screws up but mine doesn't. I don't know why everyone else has problems with their PS2 and I don't, it's probably just a coincedence (sp).
But, didn't you get a warranty when you bought your system? A lot of stores should offer it.... believe me, especially with the PS2, it's the BEST thing to do. If anything goes wrong you can just get it replaced instantly, no charge.
I can't think of anything else, unless you do what Dylflon's friend's Dad did and scream at them. Don't be afraid to raise your voice, they are payed to take phone calls.
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