Thumbs Up to Customer Service

Dylflon · 08-06-2003, 01:22 AM

They wanted to charge me $150.

BlueFire · 08-06-2003, 01:24 AM

My Gamecube decided to stop working on Christmas Day. It was really annoying because I had just received Resident Evil Zero and Metroid Prime. I got Nintendo to renew my warranty on it though

GameMaster · 08-06-2003, 01:25 AM

None of my systems have ever failed me. Apple has great support though. Consumer Reports rates Apple's customer support very high.

dirtycarpet · 08-06-2003, 01:28 AM

My only console to ever break down on me was my original PSX. I had to spin the disc on the cd laser reader thing in the psx and then shut the top real quick and turn it on for it to work.

Stonecutter · 08-06-2003, 01:41 AM

Quote:

Originally Posted by GameMaster

None of my systems have ever failed me. Apple has great support though. Consumer Reports rates Apple's customer support very high.

......well, not hard when your coustomer count is like..... 12.

couldn't resist

Rndm_Perfection · 08-06-2003, 01:55 AM

Quote:

Originally Posted by Stonecutter

couldn't resist

Heh, and I was going to mention how the Apple is the only "un-reliable" machine he had. Oh well.

Joeiss · 08-06-2003, 01:58 AM

Oh, and there is an additional 90 day warranty when I receive the PS2 in the mail! Thumbs up to that as well.

GameMaster · 08-06-2003, 01:59 AM

Quote:

Originally Posted by Rndm_Perfection

Heh, and I was going to mention how the Apple is the only "un-reliable" machine he had. Oh well.

I'll have you know my Mac has never failed me. Good day sir!

GiMpY-wAnNaBe · 08-06-2003, 02:52 AM

Quote:

Originally Posted by GameMaster

I'll have you know my Mac has never failed me. Good day sir!

yet

sry...i couldn't resist either

gekko · 08-06-2003, 01:13 PM

Quote:

Originally Posted by GameMaster

None of my systems have ever failed me. Apple has great support though. Consumer Reports rates Apple's customer support very high.

That's cause Apple's customer support is amazing. Dell is rated high too, worst customer support I've ever dealt with, problem never fixed, refuses to replace product. I will never give them another cent.

I called Xbox support a couple days ago, and after listening to music for a while I got this hot chick on the line, and she asked for my number :eek: Went to cancel my PSO account and she said "Oh, sorry, I do MSN. Please call back later when our Xbox support guy comes in." WTF? I called the Xbox line, not MSN. I should never get these people! You could've told me during that long wait with music and MSN ads that I should just hang up, would've made my life easier. Dumbasses.

DarkMaster · 08-06-2003, 02:03 PM

I talked to a Square Soft rep a long time ago when I had this ****ty website. He was going to check out the site and see if he would publish or something (I think he was just humoring me) and I talked to him for a while through emails. Nice guy, he was willing to help me out a lot. (even though the website was damn ****ty and I never really received anything from them).

Ginkasa · 08-06-2003, 05:05 PM

When my XBox stopped reading discs, Microsoft took, fixed it, and sent it back all in a few days for free.

Warranty was out too. They extended it. Yeah, it was happy..

*shrugs and walks away*

One Winged Angel · 08-06-2003, 05:28 PM

Quote:

Originally Posted by gekko

That's cause Apple's customer support is amazing. Dell is rated high too, worst customer support I've ever dealt with, problem never fixed, refuses to replace product. I will never give them another cent.

I called Xbox support a couple days ago, and after listening to music for a while I got this hot chick on the line, and she asked for my number :eek: Went to cancel my PSO account and she said "Oh, sorry, I do MSN. Please call back later when our Xbox support guy comes in." WTF? I called the Xbox line, not MSN. I should never get these people! You could've told me during that long wait with music and MSN ads that I should just hang up, would've made my life easier. Dumbasses.

I just deleted my account on PSO, do you actually have to call them to cancel?

Jonbo298 · 08-06-2003, 05:48 PM

If you cancel online, it should automatically cancel the account within a week. I cancelled mine online and I never got a charge in the mail.
*Edit*
Nevermind what I said. I'm thinking of the GC version, not the XB version.
*To gekko*
I just read your whole post and I just have to say this...."That's what you get when a company that does too many things/has too many things at once tries to branch out even farther"
*ducks the stones*
*oh god, here come the boulders......cartoon run.....*

gekko · 08-06-2003, 05:50 PM

Quote:

Originally Posted by One Winged Angel

I just deleted my account on PSO, do you actually have to call them to cancel?

On Xbox, it's not handled by Sega, it's all done by Microsoft. So no signing in to the website and canceling. You need to call their customer service and cancel it. You can subscribe from the game, but you can't unsubscribe. It's stupid.