I've had my character names Generic'd twice in the game..first one made sense, second one made no sense but I didnt quit. I dealt with them being dumbasses. Now, it may not be 100% relevant to what your saying but just saying the worst I've had with them so far.
I've deactivated a few times in the past since I had money issues but they didnt charge me. Dont know what happened in your case..maybe it was some crazy computer issue they didnt see
Re: NC Soft can Burn in Hell
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