If you owned a video game store....

[Neo]

Originally Posted by Crash

Get more creative... like make the building look like mushroom kingdom, or the inside of the pillar of autumn.... would you have couches and big screens, 7.1 surround sound? Get creative with this.

Two things: Presentation and customer service. If you do those well you'll be successful. Employees who get to know you and don't hassle you with returns or what not would keep me coming back.