I believe the url is
www.bestbuysux.org they feel your pain, as do I.
I once tried to return a movie after christmas (because I already had a copy of spaceballs) and, even though it was un opened, they would not accept it because there was no reciept and they didn't know if it was more than 30 days old. Now, what's the big deal? It's not like it's going to go bad after 30 days? If it was opened and I had claimed that it didn't work than I would agree with them but I thought that was pretty stupid considering the fact that I would have been happy with 14.99 in store credit. Now I refuse to buy anything from best buy other than games, music and dvds because it's stuff I know i'll never have to return.