I wasn't really under the impression it was broken, but one less than stellar entry... and a follow-up to said entry, and you get these type of articles.
(I guess XIV also counts as a bad entry, but who plays that?)
http://www.rpgamer.com/editor/2012/010312mc.html
Quote:
So what are the problems facing the series? The biggest have to do with the most recent releases, and it is a twofold issue. Final Fantasy XIII, released in 2010 in North America, is one of the most polarizing games in the series. There are nearly as many who praise its battle system as those who loathe its linearity. The lack of universal praise for XIII was enough that the game's producer Yoshinori Kitase has publicly stated that his team is trying to address some of the game's perceived failings in the upcoming Final Fantasy XIII-2. Not to mention 2010's other numbered release, Final Fantasy XIV, a broken and unfinished MMORPG. Things were so bad upon release that Square Enix quickly made the decision to replace the game's development leads and suspend account billing until the game was deemed worthy. And despite efforts underway to fix the game, its problems have yet to be remedied. To say this was a rough year would be putting it kindly, but this is merely one year.
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