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If you're going to the video store...
Old 10-24-2006, 02:49 AM   #1
Dylflon
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Default If you're going to the video store...

Please remember that nobody appreciates it when you pick up movies and then abandon them elsewhere. Please don't put them behind other boxes either. It sucks when you're all out of a movie someone wants when there are multiple copies secretly hiding around the store. Put things back where you got them from.

When you ask if a movie is in, please don't bring the DVD cover to the counter to show us. We probably know what movie you're talking about. And if we don't, we can look it up in the computer. If you see no copies on the wall, brining us the cover won't change that. Please stop bringing us the covers. Missing covers make our walls look messy.

When someone asks you about whatever offer, please don't get mad. We like pushing offers even less than you like hearing about them. But we have to do it. It's part of our job unfortunately.

if you can, attempt to bring your movies back in a timely fashion. Lots of other people want to rent them too.

For the love of god, watch your kids. I like kids, but they're a messy bunch. They move crap around like there's no tomorrow. There are too many movies in the store to keep track of all the time, so we often won't know something is misplaced until we actually take time to reorganize entire sections.

Stop bringing your dogs inside. I know Paris Hilton takes her dog everywhere. That doesn't make it okay.

When a movie isn't in, it's not my fault. I don't control what movies we get or how many copies we get. Please stop getting mad at/blaming me. If I had it my way, you would have every movie you could ever desire and they would all smell like freshly pruned roses.

Try not to get mad at us for our restocking fees. When you keep our movie for over a week past its due date, you get a two dollar charge. We're trying to recoup losses for the fact that we are out of most titles so that you can keep it a little longer. It's our only way to motivate people to bring our stuff back. Two dollars isn't the end of the world. It's better than the old late fee system. Get over it.

Just stop yelling at cashiers in general. I'm sorry stuff isn't always going your way. But yelling at our employees over trivial things while we have big line-ups isn't very productive.

And most importantly, stop ruining our discs. How hard is it to not leave DVDs on the floor?

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Last edited by Dylflon : 10-24-2006 at 02:57 AM.
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Re: If you're going to the video store...
Old 10-24-2006, 03:39 AM   #2
Ginkasa
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Default Re: If you're going to the video store...

Personally, I think people should keep rented videos long after the due date has expired. The money charged for the late fee is what keeps the economy from partying like its 1929


/me shrugs and walks away
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Re: If you're going to the video store...
Old 10-24-2006, 04:29 AM   #3
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Default Re: If you're going to the video store...

Solution to all: just don't go to the video store.

Make the life of the Blockbuster employee easy and just use Netflix. No late fees. Over 60,000 titles to choose from. And several different payment plans which allow unlimited rentals per month.

Skip the middleman and get great movies straight from the convenience of your mailbox.

And if you really like a movie, get a computer savy friend to make a copy of it before you return it.

Netflix. Rentals made easy.
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Re: If you're going to the video store...
Old 10-24-2006, 06:02 AM   #4
Teuthida
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Default Re: If you're going to the video store...

I used to go to Blockbuster all the time. As a wee lad I loved looking at the covers to all the horror movies. They had some nice video game kiosks in the snes/genesis days and I rented games up until the early cube years. Especially liked renting carts with high score tables. Would rerent the same game later on and could see if my highscore was beaten or not. We then switched to Netflix for movies and I stopped renting games; pretty much stopped playing my cube altogether. The establishment was there for as long as I can remember but it closed down last year. I guess Netflix and the like cut into them good.
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Re: If you're going to the video store...
Old 10-24-2006, 12:32 PM   #5
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Default Re: If you're going to the video store...

How about this? How about people in the service industry actually think "the customer is always right" and do whatever the **** it takes to maintain our business?

Having a job is not a right. Owning business isn't either.

I'll leave my dvd's wherever the **** I want and you can deal with it, because THATS YOUR ******* JOB!! DO IT AND STOP BITCHING OVER EVERY LITTLE THING AND KNOW HOW LUCKY YOU ARE TO HAVE EMPLOYMENT!!

If a person is pissed, its your job to make them happy and leave them with a positive view of your company. If a customer brings in a dog, have a plstic bag on hand and be happy to scoop up that dog's ****. If a movie is always out... GET MORE. If someone leaves a movie in the wrong place, PUT IT BACK.

Your job is to do whatever the **** you need to do to keep the customer happy and business moving. Any other mindset is a reflection of ignorance, laziness and a false sense of entitlement.

/rant

BTW, this was a rant aimed at a general audience and not just at Dyflon (please don't take it too personally) but it bothers me when people try and tell consumers how to act properly, as if it is the customer who is priveleged to shop there.

For the record I am always polite to cashiers and service people because I work in the service industry. I am a Account Executive/Trainer. Its my JOB to keep people happy and provide great service. Plus, I work with Realtors, who are a little worse than rabid ferrets when it comes to disposition. I know what it's like, but I never expect people to change. They are who they are. Deal with it and realize that it is your job to do what it takes to get the place running smoothly and keep customers happy.
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Re: If you're going to the video store...
Old 10-24-2006, 08:20 PM   #6
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Default Re: If you're going to the video store...

Quote:
Originally Posted by Professor S
How about this? How about people in the service industry actually think "the customer is always right" and do whatever the **** it takes to maintain our business?

So if I want my bagboy to stack all 100 items into one paper bag, but I dont want the bag to be heavy, or break, or overflow, I can legitamately get mad at him when it does?


When I say "A 6'' sub is reduced to a penny, as of today, so that's all I'll pay." I'm right?
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Re: If you're going to the video store...
Old 10-24-2006, 12:33 PM   #7
Dylflon
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Default Re: If you're going to the video store...

Yeah, video stores will go extinct before long.

But I'm riding the good time wave while I can. Because it's better than washing dishes.
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Re: If you're going to the video store...
Old 10-24-2006, 12:44 PM   #8
Professor S
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Default Re: If you're going to the video store...

Quote:
Originally Posted by Dylflon
Yeah, video stores will go extinct before long.

But I'm riding the good time wave while I can. Because it's better than washing dishes.
I agree. I have netflix and it is TEH AWESOME.
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