Thumbs Up to Customer Service

Joeiss · 08-06-2003, 12:18 AM

I called Sony's Customer Service today, and it was a great experience. My PS2 has not been working for about a month, so I called and asked what they could do about it. I answered some questions, and tried some stuff on the PS2, but nothing worked. So he asked for my email address, and said he would email the shipping information for the PS2 to get fixed. It turns out that there will be no cost for the fixing, except for that of the shipping! I was very glad to hear this, because some people have had to spend about $50 (or so I've heard).

Overall, it was a great customer service... And I was wondering if you guys had any positive or negative experiences with videogame Customer Service reps!

Yep...

dirtycarpet · 08-06-2003, 12:19 AM

Cool. I've always heard of Nitnendo having good customer Service but never Sony.

Dylflon · 08-06-2003, 12:22 AM

They wanted to charge me $150.

BlueFire · 08-06-2003, 12:24 AM

My Gamecube decided to stop working on Christmas Day. It was really annoying because I had just received Resident Evil Zero and Metroid Prime. I got Nintendo to renew my warranty on it though

GameMaster · 08-06-2003, 12:25 AM

None of my systems have ever failed me. Apple has great support though. Consumer Reports rates Apple's customer support very high.

dirtycarpet · 08-06-2003, 12:28 AM

My only console to ever break down on me was my original PSX. I had to spin the disc on the cd laser reader thing in the psx and then shut the top real quick and turn it on for it to work.

Stonecutter · 08-06-2003, 12:41 AM

Quote:

Originally Posted by GameMaster

None of my systems have ever failed me. Apple has great support though. Consumer Reports rates Apple's customer support very high.

......well, not hard when your coustomer count is like..... 12.

couldn't resist

Rndm_Perfection · 08-06-2003, 12:55 AM

Quote:

Originally Posted by Stonecutter

couldn't resist

Heh, and I was going to mention how the Apple is the only "un-reliable" machine he had. Oh well.

Joeiss · 08-06-2003, 12:58 AM

Oh, and there is an additional 90 day warranty when I receive the PS2 in the mail! Thumbs up to that as well.

GameMaster · 08-06-2003, 12:59 AM

Quote:

Originally Posted by Rndm_Perfection

Heh, and I was going to mention how the Apple is the only "un-reliable" machine he had. Oh well.

I'll have you know my Mac has never failed me. Good day sir!

GiMpY-wAnNaBe · 08-06-2003, 01:52 AM

Quote:

Originally Posted by GameMaster

I'll have you know my Mac has never failed me. Good day sir!

yet

sry...i couldn't resist either

Jonbo298 · 08-06-2003, 05:30 AM

Nintendo's Customer Service has been good to me so far. Every time I tell them the problem, and if they can't get to a solution, they will tell me to schedule a pickup and they will pay for everything. I also use it just to exploit their 90 day warranty on accessories

Day 85 "Yes, (name here), my joystick is becoming loose on my controller." (Nintendo) "Well sir, I can't help you much here, so since your controller is still within warranty, just send it in and either a replacement controller will be sent or we will fix your current one" (me) "Ok" thinks *Hell yeah, the system never fails

*

bobcat · 08-06-2003, 06:15 AM

Veritas support service sucked. Checked their website and found nothing.

Emailed em, wanted help after I installed their product properly on a new server (backup exec 9). They replied by pointing me to a website that was invalid.

Stupid idiots

Vampyr · 08-06-2003, 07:44 AM

My GameCube stopped reading disc a while back, and I called customer service. The guy I talked too was helpful, but the fact that I had to pay up around 80 dollars to get it fixed sucked big time.

It decided to wait about a month after the warranty ran out and then stop working.

But when I was sending it in I decided to throw an old controller that had stopped working into the box and see if they would fix it also. They did.

gekko · 08-06-2003, 12:13 PM

Quote:

Originally Posted by GameMaster

None of my systems have ever failed me. Apple has great support though. Consumer Reports rates Apple's customer support very high.

That's cause Apple's customer support is amazing. Dell is rated high too, worst customer support I've ever dealt with, problem never fixed, refuses to replace product. I will never give them another cent.

I called Xbox support a couple days ago, and after listening to music for a while I got this hot chick on the line, and she asked for my number :eek: Went to cancel my PSO account and she said "Oh, sorry, I do MSN. Please call back later when our Xbox support guy comes in." WTF? I called the Xbox line, not MSN. I should never get these people! You could've told me during that long wait with music and MSN ads that I should just hang up, would've made my life easier. Dumbasses.