Apple Offers $50 Credit for iPod Batteries

Bond · 06-03-2005, 04:50 PM

Quote:

SAN FRANCISCO - Andrew Westley had high hopes for his iPod, when he purchased the digital music player in 2001 and loaded more than five hours' worth of music for a cross-country flight. But the music died before the San Francisco attorney reached the East Coast — despite claims by Apple Computer Inc. that a fully charged iPod would play continuously for eight or more hours. Disappointed, Westley called a consumer rights attorney and later became one of eight people who sued the computer maker in 2003 over the iPod's battery failures.

As part of a tentative settlement announced this week, Apple agreed to give $50 vouchers and extended service warranties to as many as 2 million customers whose older iPods had batteries that needed to be replaced or didn't fully charge.

"I like Apple's products. I want to own their products and have confidence they stand buy their products," said Westley, 45, who also owns an iMac and volumes of Apple software. "This settlement helps me have confidence again that if I'm going to sink a bunch of money into their stuff, they'll do the right thing."

The settlement applies to consumers nationwide who bought versions of the digital music player through May 2004. Last year, Apple changed its iPod and now advertises battery life of up to 12 hours for its 20-gig model.

Source: Yahoo News

It's about time Apple owned up to their false advertising.

GameMaster · 06-03-2005, 06:02 PM

They're not owning up to anything. They're addressing an issue and helping their customers. Perhaps the company responcible for Xbox should try that sometime.

Jason1 · 06-03-2005, 06:21 PM

Quote:

Originally Posted by GameMaster

They're not owning up to anything. They're addressing an issue and helping their customers. Perhaps the company responcible for Xbox should try that sometime.

OH SNAP.

But seirously damn good point there GM. I dont know how many people ive talked to that have had their Xbox stop working on them.

gekko · 06-03-2005, 07:25 PM

Ouch, shot down! Sorry Bond, but GM is right. Nice try, but Apple is still the best company the world will ever see when it comes to customer satisfaction.

DarrenMcLeod · 06-03-2005, 09:20 PM

Quote:

Originally Posted by gekko

Ouch, shot down! Sorry Bond, but GM is right. Nice try, but Apple is still the best company the world will ever see when it comes to customer satisfaction.

I don't know... it took them quite a while for them to address this problem.

I still think Nintendo is the best, because I had a GameCube past warranty, that broke because I was running with it and dropped it, and they couldn't fix it so they sent me a new one for FREE.

thatmariolover · 06-04-2005, 01:40 AM

Quote:

Originally Posted by DarrenMcLeod

I don't know... it took them quite a while for them to address this problem.

I still think Nintendo is the best, because I had a GameCube past warranty, that broke because I was running with it and dropped it, and they couldn't fix it so they sent me a new one for FREE.

Yeah, looking at how many Gamecubes come back defective compared to Xbox or PS2 at Gamestop, I almost think Nintendo's making their stuff too well, and replacing it to readily. The other two companies are making more money the second time around I'm thinking.

Not that I'm complaining or anything.

Go Apple?

Krypton · 06-04-2005, 01:43 AM

Yeah, i'd have to agree with GM. My Xbox stopped working all of a sudden last week

I don't listen to music that much, only when i'm on the computer. So I picked up the iPod shuffle, the thing plays like a charm. Audio quality is through the roof. Maybe I should turn the batteries in.

Fox 6 · 06-04-2005, 01:45 AM

Quote:

Originally Posted by Krypton

Yeah, i'd have to agree with GM. My Xbox stopped working all of a sudden last week

what year? If its a 2002, did you get the power chord recall notice?

Krypton · 06-04-2005, 01:48 AM

yep, 2002 model and no I didn't get the recall notice. Should I had of?

gekko · 06-04-2005, 02:12 AM

I got the new Xbox power cord. Shut off my Xbox 3 times playing Halo 2 online for Cam's b-day. So I switched back to the old one.

Fox 6 · 06-04-2005, 02:12 AM

Quote:

Originally Posted by Krypton

yep, 2002 model and no I didn't get the recall notice. Should I had of?

possibly. check the xbox site to make sure, apperently the chord has rare tendencey to fry things.

Krypton · 06-04-2005, 02:19 AM

alright will do that.

DarrenMcLeod · 06-04-2005, 02:56 AM

Yeah, my iPod is great. I love it. Can't say enough good things about it, really.

KillerGremlin · 06-04-2005, 03:05 AM

I might be getting an Ipod soon. I'm looking forward to the next generation 60gig model.