[Crash]

Dont worry, i get much worse stuff at Circuit city:
this was a real call:

Guy: Maybe you can help me with my wireless (Wi-Fi) set up
Me: ok
Him: I bought a wireless router, and talked to linksys for 2 hours and we could get it to work
Me: Do you have broadband service?
Him: yes

continue talking to him for 15 minutes

me: (thinking) he can't be that dumb
me: sir, is your laptop capable of Wi-Fi?
him: what do you mean
me: (thinking) oh god
me: do you have a wi-fi card in your laptop?
him: how would i know
me: well you would have had to install one yourself
him: oh really?
me: yeah, only the new ones have it built in, and that is sometimes
him: so what do i do
Me: (thinking) you could kill yourself
me: you are going to have to buy that card?
him: so my computer isn't broken?
me: no