[Bond]

Well... if Best Buy wants to abid by the ESRB reccomendations they are allowed to, but I think the issue here is Best Buy's selective enforcement of that policy. Best Buy is corporately owned, so it's not as if there are individual owners of each store, so a company wide policy on the sale of videogames should be enforced - not a different policy at each store. I mean, that is the point of chains, so that you know what to expect at one wherever you are.

This story may have been embellished, but I think it makes a point of a larger issue of those who work in sales jobs. They're young, or old, have little to no training in what they're doing, and really shouldn't be doing that job. Whenever I go to Best Buy, I spend more time trying to avoid the people there to "help me" than doing anything else. Of course, I am generalizing, and there are wonderful exceptions.