[Dylflon]

If my store had a DVD resurfacing machine we'd be in business. But for some reason we don't.

It all comes down to a customers DVD player. Some DVD players can handle really scratched DVDs. And on the reverse side of that coin, I've had people complain to me about brand new DVDs that had never been rented before not working on some people's players.

It's hard to gauge whether a DVD is unplayable or not. But if it looks like someone has run their car keys along it (which some DVDs I've handled have looked like) we send it away to be fixed up.