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Originally Posted by Jonbo298
NC Soft doesnt make games, they publish them. Cryptic Studios makes City of Heroes/City of Villains.
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NC Soft runs the subscriptions, so my problem is with them, not Cryptic.
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I dont know how they charged for a deactivated account (didnt even know you played it in the first place!) but they do have a Billing number if you would've checked the Support Knowledge Base. Its here 
http://support.cityofheroes.com/cgi-...i=&p_topview=1
It tells of various ways to contact, even the number to call them is at the bottom. You shouldve called NC Soft or emailed their support team before calling Visa since it seems to have made the matters worse.
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1) I don't care that I made matters worse, I got my money back and they can burn in a firey Hell and for all I care Hitler can spend eternity ass-banging them with garden tools.
2) Their support system sucks, especially comapared to Blizzards. Mainly because its apparently difficult to find.
3) I don't care if I contacted Visa first instead of them. I was charged for services I cancelled... for months. Then they try and claim that I had been playing the game the whole time, yet they gave me my money back. Its their fault, not mine, and if they ever consider keeping customers who suspend their accounts for future use, they shouldn't act like complete douchebags when someone calls them on their ****-up.