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Originally Posted by Teuthida
I had a dead pixel on the upper screen of my DS. I simply shipped it off to Nintendo free of charge and got it back two days later dead pixel free.
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That's Nintendo. Sony hasn't been nearly as helpful with replacing systems with burnt out pixels.
Working at GameStop I get a slew of customers angry at me because Sony won't let them ship their system back without paying for the repairs. So I dunno, I'm always pretty forceful about trying to sell extended warranties through us whenever I sell one.
Too many angry customers otherwise.