[Jonbo298]

I used to work at an ISP.

When I worked there, it was pretty good. Little cubicles for each phone and no one had a set cubicle thing. Just sit wherever you want kind of.

I just answered calls related to dial-up issues/email/software issues (dial up only). And yes, I just had a headset on answering calls.

I didn't do any server resetting. I could login into a central server area but I couldn't do any damage (not enough priveleges). I could reset passwords, check passwords, etc...But thats about it for resetting as a dialup tech. Any other issues with accounts went to Customer Service.

And don't worry. Get used to the idiots. Just walk them through slowly. Sometimes I had to. Other times I got people who weren't computer illiterate but when I took th em outside the realm of either our software/browser/email program, sometimes it took them a minute to figure it out.