i dont think they fix em themselves do they? dont they send it out to get fixed?
Anyway, i agree with mariolover, Its so easy to get free things outta them. my last mp3 player was 399, i bought it from best buy, and got a 2 year replacement warrenty, after about a year and a half i saw the new Ipods, and wanted them. so i mailled my mp3 player back with a ghost problem like "locks up all the time", one that they cant quickly check. couple weeks later i open my mail box to see a $400 gift card from best buy.
got me a brand new ipod
of course now i have a 5 year replacment plan on that. muhahaha
Anywho back on subject, never buy computers from best buy. thats just silly.