If you're going to the video store...

[Dylflon]

Please remember that nobody appreciates it when you pick up movies and then abandon them elsewhere. Please don't put them behind other boxes either. It sucks when you're all out of a movie someone wants when there are multiple copies secretly hiding around the store. Put things back where you got them from.

When you ask if a movie is in, please don't bring the DVD cover to the counter to show us. We probably know what movie you're talking about. And if we don't, we can look it up in the computer. If you see no copies on the wall, brining us the cover won't change that. Please stop bringing us the covers. Missing covers make our walls look messy.

When someone asks you about whatever offer, please don't get mad. We like pushing offers even less than you like hearing about them. But we have to do it. It's part of our job unfortunately.

if you can, attempt to bring your movies back in a timely fashion. Lots of other people want to rent them too.

For the love of god, watch your kids. I like kids, but they're a messy bunch. They move crap around like there's no tomorrow. There are too many movies in the store to keep track of all the time, so we often won't know something is misplaced until we actually take time to reorganize entire sections.

Stop bringing your dogs inside. I know Paris Hilton takes her dog everywhere. That doesn't make it okay.

When a movie isn't in, it's not my fault. I don't control what movies we get or how many copies we get. Please stop getting mad at/blaming me. If I had it my way, you would have every movie you could ever desire and they would all smell like freshly pruned roses.

Try not to get mad at us for our restocking fees. When you keep our movie for over a week past its due date, you get a two dollar charge. We're trying to recoup losses for the fact that we are out of most titles so that you can keep it a little longer. It's our only way to motivate people to bring our stuff back. Two dollars isn't the end of the world. It's better than the old late fee system. Get over it.

Just stop yelling at cashiers in general. I'm sorry stuff isn't always going your way. But yelling at our employees over trivial things while we have big line-ups isn't very productive.

And most importantly, stop ruining our discs. How hard is it to not leave DVDs on the floor?

:D

[Ginkasa]

Personally, I think people should keep rented videos long after the due date has expired. The money charged for the late fee is what keeps the economy from partying like its 1929 :sneaky:


/me shrugs and walks away

[GameMaster]

Solution to all: just don't go to the video store.

Make the life of the Blockbuster employee easy and just use Netflix. No late fees. Over 60,000 titles to choose from. And several different payment plans which allow unlimited rentals per month.

Skip the middleman and get great movies straight from the convenience of your mailbox.

And if you really like a movie, get a computer savy friend to make a copy of it before you return it.

Netflix. Rentals made easy.

[Teuthida]

I used to go to Blockbuster all the time. As a wee lad I loved looking at the covers to all the horror movies. They had some nice video game kiosks in the snes/genesis days and I rented games up until the early cube years. Especially liked renting carts with high score tables. Would rerent the same game later on and could see if my highscore was beaten or not. We then switched to Netflix for movies and I stopped renting games; pretty much stopped playing my cube altogether. The establishment was there for as long as I can remember but it closed down last year. I guess Netflix and the like cut into them good.

[Professor S]

How about this? How about people in the service industry actually think "the customer is always right" and do whatever the **** it takes to maintain our business?

Having a job is not a right. Owning business isn't either.

I'll leave my dvd's wherever the **** I want and you can deal with it, because THATS YOUR ******* JOB!! DO IT AND STOP BITCHING OVER EVERY LITTLE THING AND KNOW HOW LUCKY YOU ARE TO HAVE EMPLOYMENT!!

If a person is pissed, its your job to make them happy and leave them with a positive view of your company. If a customer brings in a dog, have a plstic bag on hand and be happy to scoop up that dog's ****. If a movie is always out... GET MORE. If someone leaves a movie in the wrong place, PUT IT BACK.

Your job is to do whatever the **** you need to do to keep the customer happy and business moving. Any other mindset is a reflection of ignorance, laziness and a false sense of entitlement.

/rant

BTW, this was a rant aimed at a general audience and not just at Dyflon (please don't take it too personally) but it bothers me when people try and tell consumers how to act properly, as if it is the customer who is priveleged to shop there.

For the record I am always polite to cashiers and service people because I work in the service industry. I am a Account Executive/Trainer. Its my JOB to keep people happy and provide great service. Plus, I work with Realtors, who are a little worse than rabid ferrets when it comes to disposition. I know what it's like, but I never expect people to change. They are who they are. Deal with it and realize that it is your job to do what it takes to get the place running smoothly and keep customers happy.

[Dylflon]

Yeah, video stores will go extinct before long.

But I'm riding the good time wave while I can. Because it's better than washing dishes.

[Professor S]

Yeah, video stores will go extinct before long.

But I'm riding the good time wave while I can. Because it's better than washing dishes.

I agree. I have netflix and it is TEH AWESOME.

[Swan]

I somewhat agree with the Professor. YOu can't expect customers to do all that stuff...but at the same time. THere are some limits.




I have one requirement for customers, know what the hell you want.

[Typhoid]

How about this? How about people in the service industry actually think "the customer is always right" and do whatever the **** it takes to maintain our business?


So if I want my bagboy to stack all 100 items into one paper bag, but I dont want the bag to be heavy, or break, or overflow, I can legitamately get mad at him when it does?


When I say "A 6'' sub is reduced to a penny, as of today, so that's all I'll pay." I'm right? :sneaky:

[Dylflon]

I'm willing to go the distance to make customers happy, but I thought it would be fun to list my grievances with customers like Gink did.

Anywhere you work, there will be minor things that annoy you about customers.

I don't like it when customers leave stuff all over the place. But I still pick up after them and reorganize the wall and etc. etc.

I like my job and all that. But after going through the same annoying stuff over and over it does get to you.

I am allowed to be bothered by stuff that customers do. It's mostly human nature. But just because I'm bothered doesn't mean I won't go that extra mile to make a customer happy. Because I always do. Often at great inconvenience to myself. Because that's my job.

Though it would be great if more customers took into consideration, the people who work at the establishments. It's as simple as not making a mess, or being more patient when something has gone awry that is out of an employee's control.

I don't agree with the mind set that it's okay to go into a store and make a mess because someone else should have to clean up after you because it's their job. I personally think that is a lazy and inconsiderate attitude. Instead of leaving food all over your table at a fast food restaurant, or dumping your popcorn on the floor, or messing up the walls at the video store, take that few seconds to clean up after yourself. Generally retail jobs and the like aren't incredibly challenging but people who work at these places still have a lot that they need to get done. Making a big mess just adds to that pile. It's simple consideration for your fellow man.

And if someone have to argue from the stand point that they shouldn't have to be considerate, well then, I guess that's not a person I can respect very much.



Oh and also: People really should stop stealing crap from my store. That's the most inconsiderate thing of all.

[Typhoid]

I don't agree with the mind set that it's okay to go into a store and make a mess because someone else should have to clean up after you because it's their job.

To be fair, that has to be the mindset.
It's your job to re-order, not their job to not do as they please.
I mean, they dont re-stock the shelves, they dont vaccuum the floor, they dont sweep the corners, or shift around stock when needed, because it's your job. :confused:


I know what you're saying and all.

[Dylflon]

To be fair, that has to be the mindset.
It's your job to re-order, not their job to not do as they please.
I mean, they dont re-stock the shelves, they dont vaccuum the floor, they dont sweep the corners, or shift around stock when needed, because it's your job. :confused:


I know what you're saying and all.

I can see it from both sides, honestly.

I was mostly just having fun with this thread. When you work with customers, they will always do things that annoy you.

But when I go into a store, I don't leave a big mess for someone else to clean up. When it's something that would take five seconds for me to fix, I take that five seconds.

Anyways, this has turned into quite a silly argument.